Returning Your ELEMENTS

If you wish to return your ELEMENTS Pilates straps, slings, or covers, please contact us within 10 days of receiving your order. Items must be posted back within 14 days in unused, re-sellable condition.

Exchanges

We do not offer direct exchanges. Instead, we will refund your returned items, and you can place a new order for the items you wish to have.

Refunds

  • Refunds are issued once we receive your returned parcel.

  • Only unused, re-sellable items are eligible for a refund.

  • Refunds are made automatically to the same account used for purchase.

Checklist for Returns

 

           Before sending items back, please ensure:

  • You email us first to notify us of the return

  • We confirm the return address with you

  • Items are posted back within 2 weeks of receipt

  • Only unused items are returned (unless agreed otherwise)

  • You use a recorded, fast delivery service

  • Return postage and any extra taxes are paid by the customer

  • Provide us with the courier details and tracking number

Signs of Wear

Natural signs of wear will appear over time. These are not considered faults. Customers are responsible for maintaining items according to our Product Care guidance.

Minimise Returns

We’re here to help you make the best choice before purchase and avoid unnecessary return costs.
Get in touch with our team for assistance.

Unclaimed or Rejected parcels

All orders are shipped with trackable courier services.

It is the customer’s responsibility to monitor tracking and ensure someone is available to receive or collect the parcel.

Unclaimed or rejected parcels “cases” are not supported by our service.